Nch wellness center update#
Nch wellness center professional#

This position may be responsible for being the Pool Operator when assigned.Answer telephones and provide information to callers, take messages, or transfer calls to appropriate individuals.Assist with locker room issues such as opening locked lockers, etiquette enforcement, refilling supplies and placing work orders.Demonstrate and foster loyalty and commitment to the department and the organization.Reconciles point of sale at the end of each shift.Set up and maintain paper and electronic filing systems for records, correspondence, and other material.Assists department with implementation, coordination and completion of special projects. Assists Director and Manager with quality improvement initiatives.Monitor marketing material and paperwork supplies and place orders with the internal print shop as needed.Operate office equipment such as fax machines, scanners, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.Contacts appropriate staff upon member/guest arrival. Schedule all massage appointments, wellness orientation appointments, PilateвЂ™s reformer appointments, fitness testing appointments and make reminder calls when applicable.Handle all Massage services including booking appointments, confirming appointments, processing payments, check-in clients upon arrival and matching all payment receipts to appointment bookings.Greet visitors in professional, courteous manner to create a welcoming atmosphere. Provide excellent customer service by acknowledging members upon entry and exit.Monitor facility entrance to ensure that all individuals comply with the appropriate check in procedures.Investigate and resolve membership account problems.Fosters loyalty and commitment to the department and the organization.Research inactive accounts and collect delinquent membership dues.

Nch wellness center professional#

The ability to listen to and ensure a prompt and professional response to member needs, concerns, suggestions and complaints.

Accurately and efficiently navigate an online membership platform and comfortably troubleshoot minor technical issues.

Provide facility tours to prospective members. Sell additional services to members including day passes, massage, pilates and personal training as well as merchandise.

Promote and sell memberships to potential new members.

Complete the member application process including collection of fees. Process applicable membership paperwork including hold forms, consent forms, electronic funds transfer forms, health history questionnaires and reactivations.

Nch wellness center update#

Create new member accounts and update existing member accounts in online membership platform.This position has direct impact on the public relations of the wellness centers as well as memberships, financial transactions, and management of front desk activities, which will directly affect the customer service provided at the wellness centers. The Administrative Associate is responsible for the positive interaction with Wellness members and staff on a daily basis.